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Help and support

THIS WILL VARY widely depending on the type of institution you attend and the type of help and support you need. Many universities and colleges will have study skill centres to help students adjust to academic life.

You should also have an individual personal and/or academic tutor to turn to if you hit a sticky academic or personal patch.

All universities and colleges will have support staff to help you with the kinds of problems you might encounter whether it is the purely practical – a problem with housing, for example – or the very personal.

All courses should feature regular assessment of and feedback on work throughout your study. This feedback could be written, or offered in one-to-one meetings or group tutorials. Departmental staff should be clear about learning goals and help students achieve them.

You may also have the opportunity to discuss your progress and plan for the future through 'Personal Development Planning (PDP)' or a similarly named process. PDP is a structured and supported process, which will help you think about your own learning and achievement and plan for your education and career development.

At the end of your study, your university or college may provide you with a 'transcript'. This is a record of your learning and achievement and includes details of the modules or units taken throughout your course, and often the grades or marks achieved in each unit. Together, the 'transcript' and PDP process are often described as forming a 'progress file' for higher education.

To find out more about the help and support available from institutions, visit the relevant university or college website. Contact details can be found on our University finder profile pages.

In addition, The National Student Survey results are published on the Unistats website and report what recent students thought about the support and feedback provided by their university or college.


We welcome your comments and feedback on this article.

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